ServicePro

Strategy & Governance: 
ServicePro will assist the Board in developing and/or updating a valid strategic plan, reviewing the mission & vision of the institute, and identifying the strategic goals based on the most advanced healthcare strategic management science using our expertise in the field. We provide full support in the restructuring of the governance if required, and settlement of policies, business/action plans, and authority matrix. 

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Financial Re-engineering:
An appropriate and well-tailored financial system in the healthcare industry is one of the major success factors. Our financial experts will help you build your own specific financial structure, and assist you interpreting KPI’s & managing your cash flow.
 

Change & Transformation Management: 
Our team will assess your weaknesses and strengths, implement quality systems, and restructure your processes, leading the company towards a positive change.

Change management is a fine tune science, where coaching and motivation are crucial. Let us help you manage this critical leap into a better you.
 

Competencies Management/Human Resources: 
Human Capital is one major pillar in any organization, specifically in the healthcare industry.  Assessing competencies and making job analysis as well as job descriptions are our forte. We build the organization chart based on the strategic plan, and we settle a supporting and educational plan so that your employees are geared up to the challenge.
 

Specialized Training: 
Based on our assessment, we can recommend training programs. 

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Procurement Management:
Managing Supplies and medical equipment adequately depend on proper procedures be put in place. We also ensure you have an effective procurement department that is well equipped to build win/win relationships with suppliers.

The ServicePro team will assess your status and accordingly enhance your procurement skillset to proper material management if required.  We will help you negotiate new terms with existing and new suppliers to meet your business needs for more prosperous transactions.
 

Support Services Management:
For cost saving, financial efficiency, and achieving excellence in service at your healthcare facility, you need to manage your support services. We will assist you to analyze your current procedures.  Together we will tailor a re-engineering plan, and we will support and guide you through its implementation.

The result will be a decrease in the overall business cost and an enhancement in the patients’ experience.
 

Clinical Practices Management:

A Healthcare institution is above all, a clinical entity. Managing your clinical policies and processes in an effective way is a major key for success. ServicePro will help you re-engineer your clinical processes in line with quality standards, and move your approach to a cross functional system. ServicePro will upgrade your clinical processes based on internationally recognized guidelines & protocols, and best practices principles, which will improve your patient satisfaction, and lead your organization into further success.